Remote Agent Positions Available with ACD Direct (Work at Home)

ACD Direct is a call center management company that virtually assists numerous companies with call center management, fundraising, tech support, order taking and fulfillment. Self Employed Remote Agents are currently being recruited to  assist their clients with various projects from home. ACD Direct Independent Contractor Agents must meet the following conditions in order to be approved for virtual positions:

• Computer System Requirements:
  
  • Windows-Based PC - Windows 2000, XP, Vista, or Windows 7
  Note: Mac/Apple systems are not compatible with our platforms and programs
  • Anti-Malware Security Software
  • Minimum 2 GB RAM
  • Intel Pentium 4 3GHz processor (or equivalent)
  • Monitor Resolution of 1,280 x 720 (720p) or greater
  • Internet Explorer 6.0 or higher
• Phone Set-up Requirements:
  
  • Traditional Telephone Service free of all features (caller ID, call waiting, privacy plus, voice mail, etc.)
  • OR Digital telephone service provided through your Internet service provider (Comcast, AT&T, Vonage, etc.).
    Fax machines or answering machines cannot be connected to your work line.
  • Corded Telephone
  • Corded Telephone Noise-Cancelling Headset with Mute Feature
  Note: Magic Jack, Skype, X-Lite or any other soft-phones are not permitted. Cell phones/smart phones are not permitted. Cordless phones and Cordless Headsets are not permitted.
• Office Space Requirements:
  
  • You must provide a dedicated office space with no background noise.
• Skills Requirements:
  
  • If your business experience includes customer service, quality assurance, lead generation, data entry, email, transcription services and/or other call center related work, we may have project work available for you. Start the approval process by completing our Independent Contractor Questionnaire. You may be contacted for a voice sample (instructions to be provided via email).
• Certification/Approval Requirements:
  
  • If you are approved as an Independent Contractor, you pass a criminal background check, enter into a contract and complete an approved third party certification course (two 3-4 hour online classes) before you begin work.

 Training is provided for qualified candidates. If interested, check out the ACD Direct Website for additional information.